Reduced Cycle Times
A Better Patient Experience
At SyncTimes, we’re committed to helping clinical teams and their patients have a better day to day experience. Patient care is what we do best.
Our Impact
SyncTimes provides a tool to help providers and their care teams communicate more effectively, providing for an elevated level of care to their patients.
- By collecting data, the SyncTimes solution allows for rapid improvements.
- Administrators and clinic manager are provided insight into what patients are experiencing and where improvements can be made.
- By analyzing the data collected through SyncTimes, administrators are able to optimize scheduling, staffing, and create efficiencies to clinical workflows.
- SyncTimes establishes a baseline for your current cycle times, staffing and room efficiencies. Your site managers and administrators can then identify goals for improvement.
How We Do It
Our approach to improving the clinical experience is simple. We place touchscreen devices in exam rooms and around the clinic, and the team communicates routine tasks by selecting icons to inform the rest of the team.
Care Team Communication
Care Team Communication
Using the SyncTimes tablet inside the exam room, providers can call an MA or nurse, communicate the care plan, or notify the behaviorist when they are needed.
Flowstation
Flowstation View
Flowstations are placed throughout the health center. Each member of the care team can communicate and locate team members at a glance.
Analyze and Improve
Analyze and Improve
Track cycle times and productivity through the SyncTimes dashboard. Identify changes that need to be made to optimize the patient experience.
Prioritizing Tasks
Prioritizing Tasks
We give your staff the decision-making information they need to know what to do next, every time. We take the guesswork out of patient flow for your staff.
Frequently Asked Questions
Feel free to contact us about any questions you may have!
Why was SyncTimes created?
We’re glad you asked. Our first clinic commissioned us to build a tool to simplify communication for staff. They loved it. Soon, others became interested. As we grew, we discovered that we could do more for our health centers. We began sharing data to help them understand the patient experience and make data-driven decisions to facilitate better flow. Our first priority is still to offer a great tool for patient flow communication; our second priority to give actionable insights into the operations of the clinic. If you feel strongly, like we do, that transparency and actionable data are critical to a health center’s success, maybe we should talk more.
What are the IT requirements?
We keep this simple for your IT team – we supply the displays, the network hardware, and even bring our own patch cables. We work with your IT department to facilitate a direct connection to an ISP, then remotely manage the network hardware and other devices. We work with your IT department’s preferred cabling contractor to run CAT6 to each of the tablets. As new technology becomes available, we’ll upgrade devices at no charge.
How does this integrate with our EHR?
Your EHR is designed to do a lot of things, but patient flow is not one of them. Our care teams use SyncTimes for communication around patient flow, and their EHR for the detail. They find that a simple tap-and-go system saves time and energy, allowing them to focus on the patient.
How will we be able to access our reporting?
We believe in the power of data, especially when shared transparently. You will be provided a link to your reporting and will receive one-on-one consulting on how to best use it.
How does pricing work?
We charge an implementation fee and an annual subscription for support and software. The subscription includes full technical support, a dedicated client success manager, a full lifetime warranty for all devices, and access to our continually-improving software. Please contact us for a proposal for your health center.
What does life after purchase look like?
If you don’t succeed, we fail. Your SyncTimes coach will work with IT & clinical staff to identify ideal locations for the SyncTimes devices, which we will install during non-working hours. Day one usually consists of 30 minute training for each shift, and we stick around to answer questions and help the team get up and running. The system, just like anything new, takes some getting used to, but becomes a habit in just a few weeks. We coach management and staff on improving workflows and utilizing the reporting, which typically consists of a 20 minute call on a weekly basis for as long as is needed. We will then provide executive summaries on a regular basis to track and improve process.
Let’s Talk
We’re ready to help your clinic have a better experience. Let us know if you having any questions!