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Reduced Cycle Times
Decreased Patient Alone Time
Improved Provider Visits
How We Do It
Using the SyncTimes tablet inside the exam room, providers can call an MA or nurse, communicate the care plan, or notify the behaviorist when they are needed.
Flowstations are placed throughout the health center. Each member of the care team can communicate and locate team members at a glance.
Analyze and Improve
Track cycle times and productivity through the SyncTimes dashboard. Identify changes that need to be made to optimize the patient experience.
Frequently Asked Questions
Why was SyncTimes created?
We’re glad you asked. Our first clinic commissioned us to build a tool to simplify communication for staff. They loved it. Soon, others became interested. As we grew, we discovered that we could do more for our health centers. We began sharing data to help them understand the patient experience and make data-driven decisions to facilitate better flow. Our first priority is still to offer a great tool for patient flow communication; our second priority to give actionable insights into the operations of the clinic. If you feel strongly, like we do, that transparency and actionable data are critical to a health center’s success, maybe we should talk more.
What are the IT requirements?
We keep this simple for your IT team – we supply the displays, the network hardware, and even bring our own patch cables. We work with your IT department to facilitate a direct connection to an ISP, then remotely manage the network hardware and other devices. We work with your IT department’s preferred cabling contractor to run CAT6 to each of the tablets. As new technology becomes available, we’ll upgrade devices at no charge.
How does this integrate with our EHR?
Your EHR is designed to do a lot of things, but patient flow is not one of them. Our care teams use SyncTimes for communication around patient flow, and their EHR for the detail. They find that a simple tap-and-go system saves time and energy, allowing them to focus on the patient.
How will be able to access our reporting?
We believe in the power of data, especially when shared transparently. You will be provided a link to your reporting and will receive one-on-one consulting on how to best use it.
How does pricing work?
We charge an implementation fee and an annual subscription for support and software. The subscription includes full technical support, a dedicated client success manager, a full lifetime warranty for all devices, and access to our continually-improving software. Please contact us for a proposal for your health center.
What does life after purchase look like?
If you don’t succeed, we fail. Your SyncTimes coach will work with IT & clinical staff to identify ideal locations for the SyncTimes devices, which we will install during non-working hours. Day one usually consists of 30 minute training for each shift, and we stick around to answer questions and help the team get up and running. The system, just like anything new, takes some getting used to, but becomes a habit in just a few weeks. We coach management and staff on improving workflows and utilizing the reporting, which typically consists of a 20 minute call on a weekly basis for as long as is needed. We will then provide executive summaries on a regular basis to track and improve process.
We're ready to help your clinic have a better experience. Let us know if you have any questions!