Support Staff Report

By January 21, 2019 No Comments

The Support Staff report is focused on clinical staff that are not providers (nurse, medical assistant, etc.)

See below for a video tutorial on the Support Staff Report.


Support Staff Report

There are two metrics that we focus on for this report: patients roomed and average touch time.



Patients Roomed: This is simply to total number of patients roomed for the selected time period.

Average Minutes per Touch: This is the average amount of time that support staff are spending with patients in the exam room for the selected time range.

Navigating the Report

The top two graphs show the data trending over time. This is adjustable using the buttons to the left.


trending buttons.PNG

The bottom two graphs show the same data sorted by site, department or provider.


site buttonds.PNG

You can further filter the information using the drop down menus on the left. This is also where you change the time period.



Best Practices:

  • Use this report in staff performance reviews.
  • The nurse/clinical assistance play a key role in managing the flow of patients through the health center. They will be able to make the biggest difference in cycle times.

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