The Monticello Health Center joined HRHCare, a network of health centers serving the Hudson Valley and Long Island, in 2004. In August of 2018, as an investment in its patients and staff, Monticello Health Center implemented the SyncTimes solution. This leading-edge patient flow management solution is significantly improving the way in which care teams communicate, and of greater import, is reducing cycle times and improving the patient experience.
”“SyncTimes has been a very useful tool in keeping track of patients throughout the clinic. It has allowed our providers and staff to know the treatment plan and process of completing it in real time.”
The results of implementing the solution are terrific at the Monticello Health Center Family Medical site! As of the end of June, the health center has reduced patient cycle times by 21% since implementation, and even more importantly, patient alone time has been reduced from 24.52 minutes to 15.82. This is an outstanding reduction of 35%! It is the goal of SyncTimes to work alongside health centers to provide for a better patient experience and eliminate inefficiencies in patient flow. When patients are spending considerably less time alone in the exam room, they are satisfied and the care team is undoubtedly working in an efficient manner.
Said Luis Ocasio, a member of the nursing staff, “SyncTimes has been a very useful tool in keeping track of patients throughout the clinic. It has allowed our providers and staff to know the treatment plan and process of completing it in real time.”
Echoing the sentiments of Luis, HRHCare’s AVP of Nursing, Dion Stuart-Miles, states “That before we had SyncTimes, I had no idea what was going on throughout the health center. It was a total guessing game.” With the SyncTimes solution in place, the guesswork is removed from patient flow management, searching for care team members is eliminated, and communication among the team is seamless.
At SyncTimes, we are proud to partner with health centers across the country to provide for a better patient experience. To learn more, schedule a meeting with a SyncTimes representative