Flow StationSupport

SyncTimes Front Desk

By July 3, 2019 No Comments

SyncTimes now offers an integrated option for the front desk at your health center. This allows front desk staff to add patient identifiers into the SyncTimes system as the patient checks in for their visit. Once the patient identifiers are entered, they will be displayed on SyncTimes devices in the clinical area to enable providers and staff members to better prepare for each visit.

The format that the patient identifiers are displayed on clinical devices is customizable and decided at a department level. To learn more about these options, click here.

This article will review how to add patient identifiers into the SyncTimes system. See below for an example.

Fill out Patient Identifiers

Start by adding the provider that the patient is here to see. To do this, click in the provider section and a window will pop up with providers to choose from.

Once all information is in, select “add patient.”

The inputted information will be organized directly below in list form, organized by doctor.

To remove a patient from the queue, simply click the red ‘x’ next to the patients name.

Adding Patients to Exam Rooms

When a patient has been added to the waiting list cue, they can be seen from the Flowstations in the clinical area as well as on the exam room devices. 

The exam room will display the patients in three lists: 

  • Provider Patients: the list of patients that have been assigned to a provider will be displayed here. 
  • Dept Patients: the total list of patients, including those assigned and unassigned to providers will be displayed here.
  • Checked Out Patients: the list of patients who have already been seen and are now checked out will be displayed here. These patients will stay in the checked out cue for one hour. 

To add a patient to the room, simply select the edit button on the top left of the exam room device and the window will open, displaying available patients. Tap on the patient and they will be added to the room.