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The Summit Experience

“It’s nice to hear that other clinics have already implemented things that we want to. It’s great to hear their perspective on the start of the implementation, the current status, and what they are hopeful to achieve.”
“Each presenter discussed things that were actively taking place at our organization. So the information was relevant.”

What is the Illuminate Summit?

The Illuminate Patient Experience Summit is a peer-to-peer networking opportunity facilitating discussion around clinic best practices. At the Summit attendees will share knowledge and expertise in a variety of areas including:

What you'll do

  • Network with healthcare executives from leading clinics
  • Learn best-in-class strategy from industry leaders and SyncTimes rockstars
  • Build stronger patient flow management muscles
  • Participate in lively discussions on timely topics like staff/patient safety and exam room utilization
  • Ski world-famous Sundance Resort (if you want to!)
  • Enjoy the crisp, cool Utah air and breathtaking mountain views

What we'll cover

  • Best-practices for patient flow management
  • In-depth case studies from SyncTimes customers
  • Staff & provider safety
  • How to increase provider and staff bandwidth
  • How to increase adoption and ongoing implementation
  • Raising the bar on patient and employee satisfaction
  • And more…

    Why a Patient Experience Summit?

    Clinic leadership teams and SyncTimes users want to collaborate (and we do too).

    As SyncTimes continues to grow, so too does the data and insight into clinic operations. Whether you are using SyncTimes or not, leaders can now ask more probing questions and make better informed decisions as you dive into the data and share experiences.

    Additionally, we enjoy visiting the towns and cities where our clients are based and look forward to a tradition of getting SyncTimes friends and partners together in our own backyard and to meeting members of clinic leadership teams that we haven’t yet had the chance to visit.

    Who Attends the Summit?

    The discussions and substance of the Summit is applicable for anyone who has a leadership role at a clinic, from the CEO to MA supervisors. Does your title fit into any of these categories or is it related? If so, we’re confident that you’ll be able to receive and contribute information that will improve clinic operations and the patient experience.

    CEO, COO, CIO, CMIO, CMO, CQO, Operations Director/Manager, Clinic or Practice Manager, Charge Nurse, Nurse Manager, Quality Director, Provider, IT Manager/Director.

    The Summit Agenda

    Thursday, March 20th

    6:30pm: Welcome Reception & Dinner
    7:30pm: Networking & Entertainment

    Friday, March 21st

    7:30am: Check In/Breakfast
    8:30am: Morning Keynote - Robbi Bishop
    9:30am: Grace Health Case Study - SyncTimes as a Leadership Tool
    10:15am: Break
    10:30am: FHP Case Study - Urgent Care/Same Day Efficiencies
    11:00am: CEO Message - Looking to the Future
    12:00pm: Lunch + Executive Roundtable
    1:00pm: Afternoon Keynote - Robbi Bishop continued
    2:00pm: Partner Spotlight - Boulder & Associates
    2:30pm: Sun Life Case Study - Modernizing Healthcare
    3:15pm: Break
    3:30pm: Camarena Case Study
    4:00pm: Health Center Awards
    4:30pm: Wrap Up
    6:30pm: Dinner
    7:30pm: Networking & Entertainment

    Saturday, March 22nd

    8am—3pm: Skiing at Sundance Mountain Resort

    Accomodations

    The Summit will be held at the Provo Marriott. SyncTimes will reserve a limited number of rooms at the conference hotel. Early registrants will have first access to these rooms.  

    Provo Marriott

    101 W 100 N
    Provo, UT 84601

    Flights can be booked to the SLC or Provo Airports.

    Reserve my room

    Registration Pricing

    Each registration includes:

    • Thursday meet &greet dinner
    • Full access to content
    • Friday activity
    • Friday breakfast/lunch
    • Saturday optional activities

    Early Bird Rate

    $349/person
    until November 1, 2024

    Pre-Summit Rate

    $549/person
    until February 28, 2025

    Premium Rate

    $749/person
    after March 1, 2025

    Register Now!

    Make a weekend of it

    SyncTimes team members will host Saturday activities.